MNEME retains full copyright to all original and commissioned works. Purchase of an artwork does not grant reproduction rights. No work may be copied, duplicated, or used commercially without written permission.

MNEME accepts a limited number of commissioned works each year. A signed agreement and deposit are required to confirm. All commission sales are final once approved for production.

A full (100%) deposit is required to initiate production. In select cases, a 50% deposit may be accepted upon prior approval. The remaining balance must be paid in full before shipping. Deposits are non-refundable, and all orders are final and non-cancelable upon deposit receipt. Storage fees apply to unpaid orders held longer than 30 days after completion.

All list prices are available upon request. Trade pricing is extended exclusively to qualified interior designers and industry professionals who submit valid credentials such as resale certificates, business licenses, or other proof of professional status. All quotes are based on F.O.B. (Free On Board) San Francisco, CA. Shipping, handling, packing, insurance, and storage charges are invoiced separately. Sales tax and any applicable taxes are the purchaser’s responsibility. Prices are subject to change without notice; please confirm current pricing before placing your order.

All items will ship within the specified lead times unless otherwise indicated by our customer service team. Please note that prices are subject to change without notice.

For inquiries about made-to-order lighting fixtures and furniture, please contact us directly. A 50% non-refundable deposit is required to begin production. Lead times start upon receipt of payment and confirmation of all order details. Finished products will be shipped once the order is paid in full.

For assistance or additional information, email us at studio@mneme.co.

Due to the handcrafted nature of our work, all sales are final. Returns cannot be accepted.

Estimated lead times are provided at order confirmation and may vary due to material availability and production capacity. Delays may occur, especially with custom orders. Timely receipt of all specifications is essential. Delivery timelines are estimates and do not constitute conditions of sale.

MNEME ships via prepaid freight unless otherwise specified. If no carrier is designated by the client, we will recommend a preferred provider. Shipping, crating, and insurance charges will be billed with the final invoice. Clients wishing to arrange their own shipping should notify us at order completion. MNEME is not responsible for site delivery or installation. Please ensure product dimensions are compatible with delivery pathways. Retain all packaging until installation and approval.

Inspect all shipments immediately upon delivery. Report damages within 10 business days while goods remain at the initial delivery location. MNEME is not responsible for damages reported after this period. Retain all packaging if damage occurs during shipping; failure to do so may invalidate claims. Do not attempt to repair damaged products.

Warranty — U.S. & Canada Only
MNEME products carry a one-year warranty from receipt (not installation) against mechanical defects. We will repair or replace defective components at our discretion. This warranty applies only to original purchasers and only for residential or intended use cases.

Warranty does not cover:

• Damage from improper cleaning, mishandling, installation, or assembly

• Use of bulbs exceeding maximum wattage

• Exposure to outdoor elements or improper environments

• Natural patina or finish changes, including hand-rubbed or unlacquered finishes

• Installation, removal, or reinstallation costs

• Unauthorized repair or restoration

• Separately purchased parts

• Return shipping for warranty repairs